Welcome to Child Furniture Shop, where we want every family to be completely delighted with their magical furniture finds! If something isn’t quite right with your order, our friendly elves are here to help make it better.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in their original condition – just as they left our workshop – with all tags attached and packaging intact.

šŸŒˆ Special Note: For safety reasons, we cannot accept returns on the following items:

  • Kids’ Bedding (due to hygiene regulations)
  • Kids’ Decorative Pillows (for hygiene reasons)
  • Custom-made or personalized items

Simple 3-Step Return Process

  1. Contact Our Elves: Email us at [email protected] within 15 days of receiving your order with your request. Use our handy template below!
  2. Pack with Care: Once approved, repackage the item securely in its original packaging with all included parts and accessories.
  3. Ship It Back: Send the package to our workshop at:
    Child Furniture Shop Returns
    2684 East Avenue
    Mesa, US 85205

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we can’t guarantee we’ll receive your returned item otherwise.

Refund Information

Once your return is received and inspected (usually within 3-5 business days), we’ll send you an email notification. Your refund will be processed to your original payment method within:

  • Credit cards: 5-7 business days
  • PayPal: 3-5 business days

Please note shipping costs are non-refundable, and you may see the refund in your account a few days after we process it.

Exchange Process

Want to exchange for a different magical item? Follow the same return process above, and include a note about what you’d like instead! We’ll help coordinate the exchange once we receive your return.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all shipping costs.

Return Request Template

Copy and paste this template into an email to [email protected] to start your return:

Subject: Return Request for Order #[Your Order Number] Dear Child Furniture Shop Elves, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item Name: [Product Name] Reason for Return: [Please specify: wrong size, changed mind, damaged, etc.] I understand that I am responsible for return shipping costs unless this return is due to an error on your part. Please let me know the next steps. Thank you for your help! [Your Full Name] [Your Email Address] [Your Phone Number – optional]

šŸ§ø Remember: All return packages should be sent to:

Child Furniture Shop Returns
2684 East Avenue
Mesa, US 85205

Our customer care elves are always happy to help! If you have any questions about returns or exchanges, just send a carrier pigeon (or email) to [email protected].

With magical wishes,
The Child Furniture Shop Team